Refund policy

Refund & Return Policy

Last updated: February 13, 2026

We stand behind our products and want you to be completely satisfied with your purchase. If for any reason you're not, we offer a straightforward 60-day money-back guarantee.

Eligibility

You have 60 days from the date of purchase to request a refund on your most recent order. Only your most recent order qualifies — prior orders outside the 60-day window are not eligible. To be eligible, the product must be shipped back to us before a refund can be processed.

How to Start a Return

To initiate a return, contact us at support@theprimaledge.com and we will provide return instructions. Please do not ship items back without first contacting us — returns sent without prior authorization will not be accepted.

Refund Costs

Customers are responsible for all return shipping fees. Original shipping charges are non-refundable, and refunds are issued only after the returned item is received and inspected.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at support@theprimaledge.com so we can resolve the issue.

Exceptions

Sale items and gift cards are not eligible for returns or refunds.

Exchanges

We do not offer direct exchanges. If you'd like a different product, please initiate a return for your current order and place a new order separately.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund. If more than 15 business days have passed since your return was approved, please contact us at support@theprimaledge.com.

Contact Us

Email: support@theprimaledge.com Website: buy-primaledge.com

Address
30 North Gould Street, Ste 29054
Sheridan, WY 82801
United States

This policy is subject to change. Any updates will be posted on this page with a revised "last updated" date.